Difference between revisions of "Known Bugs"

Revision as of 03:29, 17 September 2013

Weird events on a road

Description: My traveling character(s)

• saw someone adding resources on a project or
• a ship undocking or
• heard a lock breaking

Explanation: This is usually caused by either someone accidentally double-clicking the undock/continue to break a lock button or using the back button on the browser with weird results, or they may have done something fishy in general. Just ignore it. And remember not to use the back button on the browser, instead use the back buttons provided by the game.

The server is down

Description: I get a white page with a message that says Cantr is being backed up / the forums are replaced by a text that says "could not connect to database" / the wiki says "Too many connections".

Explanation: Sometimes the server gets a bit too busy. Just wait a while and it should be back up. There is no longer a daily maintenance break so that message that appears is a bit outdated.

Dragging project is at over 100%

Description: On the character list page the percentage complete by the name of a character dragging person or pulling a note, envelope or item displays a value over 100%.

Solution: Cancel project and start again. If the project is assisted by people on a different location than the target being moved (for example when a person or a corpse is being dragged from a bike or a boat), the person who's at the same location with the target must be the one to make the final tug in order to make it work.

I can't pass things whilst traveling on foot

Solution: This isn't a bug. You'll have to wait until you reach your destination.

On the other hand, if you are in a vehicle, you can pass objects to characters walking on the road - just see it as the vehicle being faster, and able to pull-up alongside walking characters.

I finished a project for a building/vehicle/landmark but it's not there!

Solution: Don't use HTML, or apostrophes, or hyphens, or anything else but alphanumeric characters (to be on the safe side) when naming buildings or vehicles - or they're likely to get all manner of weird things happening to them... Contact the Programming Department with details of the missing building. If you have a forum account, you can post in the sticky topic in General Support titled "Report missing/misplaced vehicles

Error: You are not allowed to view events for other characters

Description: The cause of this error is unknown. You are then redirected to the character listing. Also Firefox 3.x doesn't seem to be compatible with Cantr in some systems. The bug generally presents itself after picking up or dropping a resource, starting a project, combat, or a whole bunch of things. If this is happening to you, I recommend using some other browser, at least if you're going to be starting projects or dealing with resources.

Solution: The last author of this section says not to use the browser's back button, but I use it all the time and never get this error because of it. Most Cantr pages have an embedded back button (a green arrow pointing to the left) or a link that says Back. It's best to use these if they are available.

Error: You cannot pick up this fixed object

Description: Happens when you go halfway through starting a project with a machine, for example to see how much resources would be needed, then use the browser back button to go back to the Objects list and click on another item. The game interprets it so that you are trying to pick up the machine. Also, a project with the outcome of 0 grams is created.

Solution: Don't click on other machinery after toying with one. Also remember to go to Activities and cancel the 0 project because it's blocking the machine from being used for a few days unless you cancel it.

A resting object is in use but there's no one else in the room

Description: Happens when the person who was resting on the piece of furniture died or got dragged away. If you look at the activities list, you will see an inactive resting project. Clicking the cancel button will cause a "this project has already been worked on, it cannot be removed" error.

Solution: Click on the P (participate) button for the project, then click on the small X to cancel your participation. The project will vanish.

I can't use a machine because every time I get some error and get redirected

Explanation: This is caused by the Firefox incompatibility issue and it only affects machines that have only one type of project, for example limestone quarries.

Solution: Use some other browser for starting the project.

I killed someone on a bike and the corpse didn't fall out

Explanation: Actually corpses don't fall out automatically because it hasn't been implemented. Corpses are removed manually by ProgD if there's not enough room for someone to enter and drag it out.

Solution: Post in the sticky topic called "Dead bodies" on the General Support forum and mention the name of the vehicle that's stuck.

Something is weird with the animals/we are out of animals!

Description: In order to stop the server from lagging, animal processing was broken up over the course of the day. The act of breaking up the processing broke the code in many places, and Jos never fixed it. The effect of this was that the over-crowding migration checks were broken, leading to massive pockets of animals pooling in some locations. The temporary fix for this was to turn off animal migration.

Solution: Be careful what you hunt. Until the bugs are fixed, the animals you see are what you're stuck with unless more are spawned in that location. If you are out of animals, and they are critical for your town's survival, post in the General Support thread, or send a message to the Resources Department.

I undocked from my ship/land, and now I can't dock back!

Explanation: It is not known if this is a bug or a feature, but the location you undock from is not added to the list of valid docking targets.

Solution: You need to move your ship for one travel tick. The movement can be very small, so long as the speed is >0%. Docking options will refresh and you can dock back to your location.

I tried to dock, and my ship is now in the middle of nowhere!

Explanation: You are in the void.

Solution: Post in in General Support forum or send an email to support. Someone will run a script that will move your ship back. You don't need to provide any information - the script automatically detects lost ships.

My radio isn't working!

Explanation: There's two reasons this could be. The first is that you're transmitting on a channel different than the channel upon which the region's repeaters are set. If you're talking on 100 fine, then switch and get nothing, that could be the reason, as your signal is not being re-broadcasted on the repeaters. The second reason could be that your radio went out of sync. All new mobile radios (ship and vehicle) currently start out of sync.

Solution: Post in the General Support forum, or send a message to support. Someone will run a script to re-sync the radios. If your radio is still not working after the script is run, then it's the first problem. You don't need to provide any information for your radio to be re-sync'd, as the script detects them automatically.

I stopped on a road, and am now going the wrong way!

Explanation: The game needs you to be moving in order to change direction. If you stop and change direction while stopped, weird things can happen.

Solution: If you stop on the road, verify that you're going the correct direction when you resume travel.

I can't match the speed of another character on the road

Explanation: The "=" button for speed matching currently only works for characters on foot.

Solution: If you're in a vehicle, you'll need to match speed by trial and error.

I can't get into a vehicle/building that's unlocked!

Explanation: Buildings and vehicles are coded to not allow more dead weight inside than would exclude a living person, but there could be several reasons why you can't enter;

1) The building is at capacity with living people. Solution: Slide a note under the door and ask someone to step out. 2) The building/vehicle is near capacity, and you're holding too much. Solution: Drop to 0g and try to enter. 3) The building/vehicle is at capacity with dead weight. This can happen if a living person inside dies. Solution: Post a message in the general support forum or send a message to support. Someone will run a script to move out the obstructing body. Please include the name of the vehicle or building. We don't need it to run the script, but it's helpful for us to know so we can inform you if this is not actually the problem.

Something else happened which looks like a bug but is not listed above

Other bugs can be reported to the Programming Department by either using the Contact Cantr II Departments link when logged in , or posting a report in the General Support Forum.

When reporting a bug please leave enough information for the Programming Department to trace the issue. If the infomation and/or bug is sensitive then please use a private contact method such as email or the contact form.